Cleaning Hints and Tips

1. Do you offer a bond-back guarantee?

There’s nothing worse than thinking you’re done with your rental only to have the property manager flag issues. A bond-back guarantee can offer peace of mind—many cleaners will return to fix missed spots at no extra cost if needed.

2. What services are included in the quote?

When reviewing quotes, ask what’s included—and what’s not. While bond cleans cover basics like floors, bathrooms, and kitchens, extras like curtains, exterior windows, bins, or outdoor areas may cost more. Clarifying this upfront helps avoid surprises and ensures you meet your property manager’s expectations.

3. Are you insured?

Accidents happen. It’s important to ensure the cleaner has insurance so you’re covered if anything goes wrong during the clean. Without insurance, you could be held liable for damages or mishaps, adding unnecessary stress to the moving process.

4. How much experience do you have with bond cleaning?

Experience with bond cleaning is crucial because real estate agents and property managers are very particular about cleaning standards. A cleaner with experience knows the common areas agents focus on, helping you avoid issues and increasing your chances of getting your bond back.

5. What cleaning products do you use?

While you may not be living in the house anymore, it’s still worth asking what products will be used—especially if your real estate agent or property manager has specific requirements. Some agents may expect eco-friendly products to align with the property’s lease conditions or sustainability policies, and using the wrong products could delay your bond refund.

6. How long will the clean take?

Knowing the timeframe helps you plan your move and ensures everything runs smoothly. Keep in mind that additional services, like carpet cleaning or pest control, might require extra time. You may need to allow an extra day or coordinate with other service providers to fit everything into your schedule.

7. Can you provide a checklist of what will be cleaned?

A checklist helps you understand exactly what’s covered and aligns expectations between you, the cleaner, and the real estate agent. It also gives you peace of mind, knowing nothing important will be missed during the clean.

8. Do you have references or reviews?

Check their reviews or ask for references to make sure they have a solid track record with other bond cleans. Positive feedback from previous clients is a good indicator of their reliability and attention to detail.

9. What happens if my agent isn’t happy with the clean?

Some cleaners offer free touch-ups, while others may charge extra—it’s essential to know their policy. Being clear on this upfront can save you from scrambling to fix things at the last minute.

10. Do you require a deposit or upfront payment?

Clarify the payment terms to avoid any surprises when booking. Knowing when and how payments are due also helps you plan your budget and stay organised during the moving process.

Asking these questions will not only help you find a reliable bond cleaner but also give you peace of mind, knowing your property is in good hands. At Pure Eco Clean, Dee and the team ensure no detail is overlooked so you can focus on settling into your new place. 

Ready to book your bond clean with confidence? Get in touch with us today!

A Clean You Can Breathe

Deidre & Ross Hillberg
ABN 21172967012
Ph: 0409 960 763

Preferred Cleaners For

REMAX Success
Raine & Horne
House Estate Agents
Westgarths Realty Oakey
Century 21 Real Estate
Snow Realty
Myhouse Realty
​Harcourts Realty
Mc Grath Real Estate
Qld Hot Property
Ardenvale Homes
GJ Gardner
Hancock Builders
Mark Winter Builders
BMD Construction Services
Deadline Project
​Toowoomba Health Service

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Service Areas

​Toowoomba
Highfields
Oakey
Crows Nest

​Clifton
Warwick
Withcott
Pittsworth

​Millmerran
Gatton​
Hodgsonvale
Westbrook